Last Updated: November 13, 2024

1. Introduction

Welcome to Jordan Creek Workshop! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our online store powered by WooCommerce.

2. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit card details or payment information via a secure third-party payment processor. We do not store payment information on our servers.
  • Order Details: Information related to the items you purchase, order total, and purchase date.
  • Automatically Collected Information: When you browse our site, we may automatically receive your IP address, browser type, and operating system to help us improve our website’s performance and user experience.

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and Fulfilling Orders: To process your order, ship items to you, and manage transactions.
  • Customer Service: To respond to your questions and requests.
  • Personalization: To improve your experience on our site and provide recommendations.
  • Communication: To send updates, promotions, or order confirmations via email (with an option to unsubscribe).
  • Security: To detect and prevent fraud or unauthorized access.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share it in limited circumstances:

  • Third-Party Service Providers: We may share your information with third parties who help us operate our website, such as payment processors and shipping companies.
  • Legal Compliance: We may disclose your information when required by law or to protect our rights, safety, or the security of others.

5. WooCommerce and Cookies

Our site uses WooCommerce to power the shopping cart and checkout processes. WooCommerce uses cookies to:

  • Track cart contents while you browse our site.
  • Keep your session active and store preferences, such as your currency and shipping region.

You can disable cookies through your browser settings, but please note this may affect your ability to use some features of our website.

6. Data Retention

We retain personal information related to your orders for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Information related to orders is kept for six months for tax, legal, and business purposes.

7. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. Sensitive information, such as payment details, is encrypted via SSL (Secure Socket Layer) technology. However, please understand that no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct your data.
  • Deletion: Request deletion of your personal information, subject to legal and business-related exceptions.
  • Objection or Restriction: Object to or limit our processing of your data.

9. Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@jordancreekworkshop.com